Terms & Conditions
Our service is governed by the following terms and conditions; they do not affect your statutory rights.
By ordering services from Hutton IT Services you are entering into a contract with us.
The following are terms of a legal agreement between you and Hutton IT Services Ltd and its associated companies. By accessing, browsing and/or using any service advertised on this site and the server it's hosted on, you acknowledge that you have read, understood, and agree to be bound by the terms below and to comply with all applicable laws and regulations. If you do not agree with these terms, do not use this site.
You the client authorises Hutton IT Services Ltd to conduct an evaluation of the machine either by Remote Assistance or Computer Service (For explanations of these services please see below) and provide an estimate of repair cost and timing. The evaluation is chargeable and no work beyond this evaluation will be charged without explicit client approval. Where necessary the client authorises Hutton IT Services Ltd, its employees, and agents, to receive and transport this media/equipment/data to, from and between their facilities.
By calling the Tech Support line advice is given to you dependent on which service you require. These are stated below. When established which service best suits you, an order is created on your behalf. This order will be put on your existing Hutton IT Services account once account details are verified, or if you are a new customer an account will be created for you.
Whilst our engineers will use reasonable amounts of skill and care to resolve problems you have referred to us, you accept that we may not be able to correct your problem using our remote support service due to circumstances beyond our control.
We rely on the information you give us to operate this service. Such information must be complete and as accurate as possible to enable us to effectively resolve your problem.
Our services include the following:
All windows operating systems
Mac operating system
The total cost of your order will be the price of the services you order. All these will be set out clearly in your shopping basket before your order is submitted.
Once an order is created we will send you a confirmation e-mail, which will contain relevant details of the service ordered or received dependent on which service has been chosen.
Payment for the services can be made by any method shown on the Supplier's website at the time you place your order. Payment shall be taken before the service is carried out. The date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
Payment is deducted when we process your order. Any refunds will be made to the credit or debit card used for purchase.
All prices and charges on this site are in pounds. They include any VAT payable.
Your right of cancellation:
You have the right to a cooling off period in which you have the right to withdraw from the contract for any reason.
In the case of services, it ends 7 working days after the day the order was made. If you agree to the service beginning within the 7 days, the right to cancel ends when the service starts.
(Tech Support must ensure when they are on a call to a customer providing Remote Assistance that the customer is aware that they will or have been charged for the service)
All the Hutton IT Services carry a 30 day warranty period on parts and expertise. This means if there is a recurrence of the same problem we had fixed or any fault which is connected to the service provided we will either try again to fix the problem at no extra charge or, if we cannot fix the problem, we will refund your money in full for the services performed. This excludes faults caused by the failure of other components after the repair has taken place, or by faults caused through the incorrect use of software or downloaded material, or by faults arising from accidental damage or incorrect use of the product.
Any software patches, upgrades or fixes applied to your system by our engineers during either a Remote Assistance are licensed to you by us or the relevant third party licensors for your own reasonable personal and non-commercial use only unless otherwise stated. You may not supply such software to anyone else. The licensor retains all copyright and other intellectual property rights in such software.
We do not have specific knowledge of your computer and its configuration. Whilst we will use our best efforts to minimise disruption to your system, we cannot be responsible for any unforeseen consequences of our services.
Hutton IT Services Ltd shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.
In no event will Hutton IT Services Ltd be liable for any damage to the laptop/desktop, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if Hutton IT Services Ltd has been advised of the possibility of damages or loss to persons or property. Hutton IT Services Ltd accepts no liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.
The client and Hutton IT Services Ltd agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at Hutton IT Services Ltd option, additional attempts by Hutton IT Services Ltd to recover satisfactory data or refund of the amount paid by the client. The parties acknowledge that the price of Hutton IT Services Ltd services would be much greater if Hutton IT Services Ltd undertook more extensive liability.
Hutton IT Services Ltd accepts no responsibility or liability of failure by you to follow our reasonable advice, recommendations and instructions.
Hutton IT Services Ltd will not be responsible or liable for any losses you may suffer arising from your use of (or failure to use) any anti-virus software.
Hutton IT Services Ltd will not be responsible or liable for any loss that is not reasonably foreseeable.
Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer’s warranty and take appropriate action.
The client is the legal owner or authorised representative of the legal owner of the property and all data and components contained therein sent to All Solutions Ltd.
Hutton IT Services Ltd agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client's equipment except to employees or agents of Hutton IT Services Ltd subject to confidentiality agreements or as required by law.
Although all attempts are made to provide accurate, current and reliable information, you should recognise the possibility that errors may exist in the information available on this Web site. Hutton IT Services Ltd expressly denies any warranty of the accuracy, reliability, or timeliness of any information made available on this Web site, and shall not be held liable for any losses caused by reliance upon the accuracy, reliability, or timeliness of the information. A person who relies upon information made available on this Web site does so at the person's own risk.
Before following any advice or installing any software or hardware recommended or mentioned on this site, you are strongly encouraged to do a full backup of your data and system. Hutton IT Services Ltd shall under no circumstances be responsible for data loss or system failure.
Services and products advertised on this site may be modified or discontinued without prior notice. Prices for services or products are subject to change without prior notice.
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